Return & Refund Policy

Haysam’s Store

At Haysam’s Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

• Products can be returned within 3–7 days of delivery.
• Items must be unused, unworn, and in original packaging with all tags intact.
• A valid proof of purchase (receipt/order confirmation) is required.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or damaged items (not due to our fault)
• Personal care items (for hygiene reasons)
• Customized or special-order products

3. Return Process

• Contact us via phone or email within the return period.
• Provide your order details and reason for return.
• Our team will guide you on the return procedure.

4. Refund Policy

• Refunds are processed after the product is received and inspected.
• If approved, refunds may be issued via:
  • Bank transfer
  • EasyPaisa / JazzCash
  • Store credit (if applicable)
• Refund processing may take 3–7 working days.

5. Exchange Policy

• Exchanges are available for defective, damaged, or incorrect items.
• Exchange requests must be made within the specified return period.

6. Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery.
• Please share pictures/videos as proof for quick resolution.

7. Shipping Costs for Returns

• Customers may be responsible for return shipping costs unless the item is faulty or incorrect.
• In case of our error, we will cover the return shipping.

8. Order Cancellation

• Orders can be canceled before shipment.
• Once shipped, the order cannot be canceled but can be returned according to this policy.

9. Contact Information

For returns and refunds, please contact us:

📞 Phone: 03333512276
📧 Email: haysam.online.store@gmail.com

By shopping with Haysam’s Store, you agree to this Return & Refund Policy.